Monday 23 November 2009

The customer is king

Over one million consumers are awaiting a decision from the Supreme Court this week which could see the return of millions of pounds charged in unfair overdraft fees, however, there are fears the decision could put an end to free banking services...

If the court finds in the OFT’s favour then banks have threatened to recoup billions of pounds in revenue by starting to charge their customers for services that have traditionally been free.


It says here. In the 21st Century a combination of ruthless competition and smart, savvy consumers ensure that organisations can't afford to take their customers for granted. Yeah, right. New corporate slogans guys? How about:

Let them hate me, so long as they fear me! (Tiberius)

or

No-one likes us and we don’t care. (Millwall FC)

UK banks - worth every penny of the £1.5 trillion taxpayers spent bailing them out.

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